Support

Tell your coach: it sends your words to Justyn once you say yes. Pace Puffin is run by Justyn, one person, so a reply can take a few days.

Before you write

• Help covers what you need, setting up, everyday use and the common problems.
• Already coached? Tell your coach what went wrong, what could be better or what you'd like added: it sends your words to Justyn once you say yes.

What to include

• Whether you use Claude or ChatGPT, and where: on the web, the desktop app or your phone.
• What you asked or did, what happened, and about when.
• Never your Intervals API key or your coach's address: nobody needs them to help you. If you've shared either, regenerate the key in Intervals (Settings → Developer Settings), and ask Justyn through your coach for a new address.

Leaving

Tell your coach you want to leave: you are removed within 7 days, and your data is deleted as the privacy policy says.

Security problems and misuse

Found a vulnerability, someone using a coach address that isn't theirs, data that isn't yours, or a coach saying something harmful? Tell your coach, which sends your words to Justyn once you say yes, with what you found and how to reproduce it. Please don't read, change or keep anyone else's data beyond what shows the problem, don't disrupt the service, and give Justyn time to fix it before you tell anyone else.

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